Store – Return Policy

New, unused, and non-customized products purchased from the GoToTags Store can be returned within 30 days from delivery. Products must be returned in the new condition you received them with all original boxes, packaging and documents. Returns must be approved before products can be returned. The original shipping and handling costs are not subject to return. Once the products have been returned, it can take 5-7 days to process and for payment to be refunded.

Conditions for Return

A product is considered used and not able to be returned, if at least one of the following conditions applies:

  • The NFC tag has been written to in any way (formatted, encoded, erased…)
  • The product has been modified in any way (printing, physical changes, cutting…)
  • The product has any signs of wear from usage and/or handling (scratches, dirt, fading…)
  • Any components are missing or damaged (packaging, documents, parts…)
  • Licensed software in which the final license key has been issued
  • Any other reason which would prevent the product from being from resold to another customer

Custom Products & Special Orders

Custom products and special orders cannot be returned for any reason. These are products that have been explicitly manufactured for a customer at their request. This includes:

  • Custom printing/engraving/colors
  • Custom shapes/sizes
  • Custom materials
  • Products not held in inventory at the quantities requested
  • Alternate NFC chip types
  • Encoded NFC tags

Restocking Fee

Returned products are subject to a 15% restocking fee. This fee is at the sole discretion of the GoToTags team.

Updated on October 18, 2019

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